Jason Dougherty

SOME customers owed money by appliance group Kleenmaid for deposits or undelivered goods may be reimbursed through charge-backs on their credit cards.

Hundreds of Kleenmaid customers who paid deposits or even the full price for appliances were left in the lurch when the Queensland-based company went into voluntary administration last week with debts of $73 million, in the wake of plummeting sales and margins.

Angry customers have been showing up at stores demanding their appliances, but they are being turned away.

Administrator Deloitte is investigating how to deal with secured and unsecured creditors and has scheduled a meeting in Brisbane next week.

But a spokesman for Deloitte said customers who had purchased goods on a credit card could, in some cases, contact their card provider for a charge-back.

In the case of a charge-back, customers who have not received goods they paid for can claim the money back from their credit card provider.

But each bank applies different conditions.

"It is certainly an option available to them," the spokesman said.

"But I can't say whether it is applicable to all customers.

"We are still gathering information before we can make recommendations as to the best option for customers."