FAQ - Posting an ad

How do I create an ad?
How do I login to my account?
How do I edit my ad?
How do I cancel my ad?
I am having trouble accessing the site, what should I do?
How do I upload a picture?
When can my online ad start?
What do I do once I have sold my item/s?
What will my ad look like?
I have placed my ad in the wrong classification, what should I do?
Haven’t received a confirmation email?
How can I get an invoice?
How do I make my ad appear in specified search results?
Is it safe to pay for my ads via credit card?
How to identify a SCAM?


If you have any questions, please do not hesitate to contact the Digital Administration team by phoning 1300 994 247 or via selfservice.apn.com.au

How do I create an ad?

To create an advertisement, please follow the following steps:

  • Go to finda.com.au
  • Click on Post an Ad
  • Select the relevant newspaper site (The Chronicle etc)
  • Select ad type (Buy & Sell, Garage Sale, Motoring, Jobs, Property etc)
  • Select the classification from the drop down menu You will be redirected to a page where you can select from a number of packages. Please read all information relating to each package prior to selecting it to determine which ad package best suits your requirements. Please take note of all package information and advertising restrictions.
  • Select your desired package
  • Complete all Ad Details fields with a red asterisk next to it (*)
  • Select ad enhancements as required
  • Upload photos as required (See: How do I upload a picture?)
  • Select Start date for Online Ad using the calendar provided. Once selected, squares will be highlighted in green.
  • Click on Proceed to Next Step located in the bottom right hand corner of the page You will be directed to a page where you can view your Print Ad.
  • If you wish to upgrade your ad, select the desired package at the top of the page
  • View Your print ad details and make changes as required. The preview will show exactly how your ad will appear in print so please ensure it is correct and complete. Ensure that the pricing is what you are willing to pay for your advertisement and edit your ad as required.
  • Select Print Ad Start Date in calendar
  • Click on Proceed to Next Step
  • Review your order summary, online ad and print ad
  • Complete your contact details, these will be used to create your account and will not appear online.
  • Select Agree for the Terms and Conditions
  • Click on Place your Ad A confirmation of your ad will appear on the screen, please make note of your ad reference number.

How do I login to my account?

You will not be able to login to your account until after you have created your first advertisement, because your account is generated at this time. You will receive an automatically generated email once your account has been set up (usually within a couple of hours of creating your first advertisement) which will contain your temporary password.

  • Go to finda.com.au
  • Click on Post an Ad
  • Select the relevant newspaper site (The Chronicle etc)
  • Select Account Login (located above the photo of the man holding magnifying glass)

account login
Desktop

mobile
Mobile

Alternatively, you can enter the site using your newspapers website.

  • Go to your newspaper website (e.g. thechronicle.com.au)
  • Hover over Classifieds tab and from the drop-down menu select Post an Ad and you will be directed to the Account Login page
  • Select Account Login (located above the photo of the man holding magnifying glass)

How do I edit my ad?

  • Advertisements can be edited during their entire run cycle. Please remember that each edit must be approved by one of our moderators to ensure they meet certain criteria. Ads that have gone to print cannot be edited, however future print insertions and the online ads can be edited. Your ad can be edited multiple times during the ad submission but if you would like to edit an ad that is already running:
  • Go to finda.com.au
  • Click on Post an Ad
  • Select the relevant newspaper site (The Chronicle etc)
  • Select Account Login (Located above the photo of the man with the magnifying glass)This will direct you to your account where you can find all of your ads Find the advertisement that you wish to edit and select Edit Follow the process all the way through and ensure that you select Save

How do I cancel my ad?

As this is a self service system, users are required to cancel their own advertisements. To do this, ensure that you have the email containing your temporary password (which you will have received when your account was setup).

  • Go to finda.com.au
  • Click on Post an Ad
  • Select the relevant newspaper site (The Chronicle etc)
  • Select Account Login (Located above the photo of the man with the magnifying glass)
  • Type in your email address and the temporary password you received.
    This will direct you to your account where you can find all of your ads
  • Find the advertisement that you wish to cancel and click Cancel below the advertisement

Please note: you can cancel your advertisement at any time. If the ad has started appearing in the paper or online, you will not be entitled to a refund. If the ad is cancelled prior to approval, please contact Digital Admin to advise us of this. If you have received a Cancellation Notification Email for an advertisement that you have not cancelled, please read the email for the cancellation reason. If you did not wish for the ad to becancelled, you will need to create a new ad. Please read the email prior to creating a new ad to discover why your initial advertisement was unsuccessful.

I am having trouble accessing the site, what should I do?

There are a couple of reasons you may experience difficulty accessing the site.

Check the following:

  • What Internet browser are you using? Finda/Adperfect works best in Firefox. It will also work well in Google Chrome but those using Internet Explorer will not get the best response from the system.
  • Is your Internet Browser up to date? Finda/Adperfect is designed to work best with the most up to date versions of internet browsers. To find out what version of a browser you are using open a new browser window. Select Help located in the bar along the top of your screen along with the File button (if you cannot see this bar, please select Alt on your keyboard and it will appear). Select About (Google Chrome/Firefox/Internet Explorer). A screen will appear where you can see the version you are using.
  • Does your computer have any security settings? Security settings, often set by a company if you are not using a private computer, can inhibit what a user can upload to a website.

How do I upload a picture?

Ensure that you have saved the pictures onto your computer prior to starting the ad placement process. Photos can be up to 10MB in size (Right Click on the picture and select Properties to check size and format). Files must be either jpeg, tiff or png. Any other formats will not be recognized by the system.

To upload a picture: Click on the Browse button, find the photo file and double click to select, Open. You can include up to 10 photos. Once you have uploaded all the photos you can drag them the boxes around to change the order in which they appear. Alternatively the print photo can also be changed in the print ad section.
Please note: if you have selected a package which includes a photo in print, the first photo in the upload list will be the photo that appears in the paper.

When can my online ad start?

Your online ad can start the same day you create your ad, as long as it is submitted prior to deadline (4pm weekdays). Your ad will appear online once our moderators have approved your ad to run.
Please note: due to standard business hours, weekends and public holidays there may be delays in approval so please select your start dates accordingly.

What do I do once I have sold my item/s?

Congratulations on selling your item. If you no longer require your advertisement and it continues to run in print or online please see How do I cancel my ad?

What will my ad look like?

When placing your ad, you will be directed to a preview screen. This shows exactly how your ad will appear in print. It is the users’ responsibility to ensure that there are no spelling errors and that text appears in full. If too much text has been added for the ad size have selected you will see the below message:

too much text error

Edit the text to ensure that it will fi t the ad size. You may need to use abbreviations or remove some words.

I have placed my ad in the wrong classification, what should I do?

If you have placed your ad in the wrong classification and the advertisement has been cancelled by one of our moderators, you will receive an email notification to advise you of this. Please create a new advertisement in the correct classification and resubmit. If you have created a free ad and placed it in the wrong classification (e.g. a lounge chair in For Sale instead of Household Furniture) and the advertisement has not been cancelled by a moderator, you can either, leave the advertisement where it is or cancel the ad and rebook

(See: How do I cancel my ad?).

Haven’t received a confirmation email?

You will receive a confirmation email upon completing your ad. This email is automatically generated by the system and may take some time to arrive in your inbox. If you have not received a confirmation email within a few hours, you may not have completed all the necessary steps to complete your ad. If you have an account already setup, please login to your account where you can view if your ad has been placed or is saved as a draft. Please contact Digital Administration via selfservice.apn.com.au and provide your email address and contact details so that we can look into the issue and advise you if your ad has been successfully placed.

How can I get an invoice?

You will receive your invoice/receipt within two weeks of your ad being published. If you do not receive your invoice in that time please contact us via selfservice.apn.com.au and we will re-issue you a copy.

How do I make my ad appear in specified search results?

If you want your ads to appear under a specialised search (keyword search) you must include the keywords, for example “Garage Sale” into the text of your advertisement. All current listings under each category will appear when that category name is selected from the list.

Is it safe to pay for my ads via credit card?

Yes our website is secure and it is safe to pay with your credit card. If you wish to read more information regarding the websites security click the link located under the heading Payment Processing (above where you enter your Credit Card Details) to find out more about DPS’s security info.

Credit card payments
Desktop

mobile
Mobile

How to identify a SCAM?

Every ad placed via self-service is checked for legitimacy before it is released to the website and/or newspaper. This helps us identify scam sellers. This however cannot assist with stopping scam buyers from contacting sellers. Scammers can be easy to identify. Generally they will only contact via SMS or email and will want to buy your item without even seeing it in real life. Sometimes they will ask you to help them out by paying 3rd party costs and state they will reimburse you. For more information regarding scammers please visit http://www.scamwatch.gov.au/content/index.phtml/itemId/829446

 

Require further assistance?

If the information you require is not included in the above FAQ’s or you require further assistance, please do not hesitate to contact our Digital Administration team via selfservice.apn.com.au or phone us on 1300 136 181 and select 4. Please include your contact information and an ad reference number where appropriate to assist us in responding to your query as quickly as possible.